Customer Survey Template

Customer Survey

While thinking about your most recent experience with [COMPANY], how was the quality of customer service you received?

Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor

The process for getting your concerns resolved was:

Very Unsatisfactory Somewhat Unsatisfactory About Average Somewhat Satisfactory Very Satisfactory

Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:

Very Unsatisfactory Somewhat Unsatisfactory About Average Somewhat Satisfactory Very Satisfactory

If you are not satisfied with the product, will you please describe why.

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Statement	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable

The customer service representative was very courteous

Strongly Agree Agree Neutral Disagree Strongly Disagree

The customer service representative handled my call quickly

Strongly Agree Agree Neutral Disagree Strongly Disagree

The customer service representative was very knowledgeable

Strongly Agree Agree Neutral Disagree Strongly Disagree

Are there any other comments about the customer service representative you would like to add?

Customer Survey Template

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